Returns & Refunds
We understand that sometimes a purchase may not work out as expected. Our goal is to make the returns and refunds process as smooth and hassle-free as possible. Below, you'll find all the information you need to understand our policies and procedures. If you have any questions or need further assistance, our customer service team is here to help.
We accept returns within 30 days of purchase. Items must be in their original condition and packaging, with all accessories and documentation included.
To initiate a return, please contact our customer service team via [contact form/email/phone number]. Provide your order number and the reason for the return, and we will guide you through the process.
Yes, certain items are non-returnable, including:
- Custom or special order items
- Items that have been used or installed
- Clearance or final sale items
Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance.
Refunds will be processed to the original payment method used during the purchase. Please allow up to 10 business days for the refund to appear on your account.
Yes, exchanges are possible. Please contact our customer service team to arrange an exchange. If the item you want is not available, we will process a refund instead.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
For large or bulky items, please contact our customer service team for specific instructions on how to proceed with the return.
Once we receive and inspect your return, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
Yes, items purchased with a gift card can be returned. The refund will be issued back to the original gift card.
Still have a query?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.