We'd Love to Hear From You
Contact Us
Get in touch with the Builders Centre team. We are here to help with orders, delivery, returns, trade accounts, and general product enquiries.
Contact Details
Phone: 1300 175 635
Email: online@builderscentre.com.au
Hours: Monday to Friday, 7:00am to 5:00pm AEST
Address: 400 Fifteenth Avenue, Austral NSW 2179
Store Locations
Builders Mitre 10 – West Hoxton
400 Fifteenth Ave, Austral NSW 2179
Phone: 1300 175 635
Builders Mitre 10 – Kemps Creek
9 Elizabeth Dr, Kemps Creek NSW 2171
Phone: (02) 9826 1328
Frequently Asked Questions
Orders
Can I change my order after placing it?
Contact us immediately at 1300 175 635 or online@builderscentre.com.au. Changes may not be possible once processing begins.
Can I cancel my order?
Orders can be cancelled before dispatch. Contact us as soon as possible.
Delivery
How long does delivery take?
Standard delivery is 3–9 business days for in-stock items. Order processing takes 1–2 business days. Regional or remote areas may take longer.
Do you deliver heavy materials?
Yes. Delivery of heavy or bulky items is available. Additional delivery charges may apply and will be displayed at checkout.
How do I track my order?
Once dispatched, you will receive a confirmation email with your tracking number. Visit our Track Your Order page for full instructions.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase. Return shipping is at the customer's cost. No restocking fees apply. Visit our Returns & Refunds page for full details.
How long does a refund take?
Approved refunds are processed within 5 business days via the original payment method.
Trade Accounts
How do I apply for a trade account?
Visit our Credit Terms page or contact us directly at 1300 175 635 or online@builderscentre.com.au.
Business Information
Builders Centre is operated by Builders Trade Centre (NSW) Pty Ltd (ABN: 30 660 234 588), an Australian registered business serving trade professionals and DIY customers across Sydney and beyond.
Visit our Stores
Call Us : 1300 175 635Builders Mitre 10 - West Hoxton
- Monday - Friday: 7AM - 5PM
- Saturday: 7AM - 4PM
- Sunday: Closed
Builders Mitre 10 - Kemps Creek
- Monday - Friday: 7AM - 5PM
- Saturday: 7AM - 4PM
- Sunday: Closed
Frequently Asked Questions
Once your order has been dispatched, you will receive a tracking number via email.
You can use this to monitor your delivery through the courier’s tracking system.
Delivery timeframes vary depending on your location and product type.
Most orders are delivered within 3–9 business days.
We accept returns on eligible items within 30 days of purchase, provided the item is unused and in its original packaging.
Some items cannot be returned, including:
- Special orders
- Custom-cut materials
- Cement and perishable construction materials
- Clearance items
If you receive a faulty or damaged item, please notify us within 48 hours of delivery with supporting photos if possible.
Refunds are processed within 5 business days after approval.
For full details, please refer to our Returns & Refunds Policy.
Yes, we offer competitive pricing for trade customers, builders, and contractors.
For ongoing projects or volume-based pricing, we recommend setting up a Trade Account.
To enquire about trade pricing or open an account, contact us:
Phone: 1300 175 635
Email: online@builderscentre.com.au
