Track Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a direct link to monitor your delivery in real time.

How to Track Your Order

Step 1 — Check Your Email

Look for a dispatch confirmation email from Builders Centre sent to the email address used at checkout. This email contains your tracking number and courier details.

Step 2 — Click the Tracking Link

The confirmation email includes a direct link to track your shipment with our courier partner. Click the link to view real-time delivery updates.

Step 3 — Track Directly with the Courier

You can also visit the courier's website directly and enter your tracking number to check your delivery status at any time.

Delivery Timeframes

Delivery timeframes are estimates and may vary based on location, product availability, and courier schedules.

Courier Partners

We use trusted third-party courier services to deliver your orders across Australia. The courier assigned to your order will be confirmed in your dispatch email. Tracking availability depends on the courier service used.

Tracking Email Not Received?

If you have not received a dispatch confirmation within 2 business days of placing your order, please take the following steps:

1. Check your spam or junk mail folder
2. Confirm the email address on your order is correct
3. Contact our customer service team and we will investigate promptly

Delivery Issues

If you experience any of the following, please contact our team immediately and we will resolve the matter promptly:

• Order delayed beyond the expected timeframe
• Damaged goods received
• Missing items from your order
• Incorrect items delivered

Contact Our Team