Product Recall
At Builders Centre, your safety and satisfaction are our top priorities. If a product you purchased is subject to a recall, we are committed to providing you with all the necessary information and support. Here’s what you need to know about our product recall process
A product recall is an action taken to remove a product from the market due to safety concerns or defects that could pose a risk to consumers. Recalls are initiated to prevent harm and ensure that only safe and reliable products are available to our customers.
If a product you purchased is recalled, we will notify you through the following methods:
- Email Notification: You will receive an email with detailed information about the recall, including the product name, issue, and instructions on what to do next.
- Website Announcement: We will post a notice on our website under the Product Recalls section, providing information about the recall and affected products.
- Direct Mail: In some cases, we may also send a letter to your mailing address with recall details and instructions.
If you have a product that has been recalled, please follow these steps:
- Stop Using the Product: Immediately discontinue use of the recalled item to avoid any potential hazards.
- Check Instructions: Refer to the recall notification for specific instructions on how to proceed. This may include returning the product, requesting a replacement, or receiving a refund.
- Contact Us: If you have any questions or need further assistance, please contact our customer service team. We are here to help you through the process.
Return Process: Follow the return instructions provided in the recall notification. This may include returning the product to a specified location or arranging for a pickup.
Refunds and Replacements: Depending on the recall instructions, you may be eligible for a refund, replacement, or repair of the affected product.
Product Recalls Section: Regularly check our website’s Product Recalls section for updates and information on any new recalls.
Email Updates: Ensure your contact information is up-to-date to receive timely notifications.
Need Assistance?
If you have any concerns or need help with a recalled product, please don’t hesitate to contact our customer service team. We are dedicated to ensuring your safety and satisfaction.