Product Recall

At Builders Centre, the safety of our customers is our highest priority.
If a product supplied by us is subject to a recall, we are committed to providing clear information and timely support.

What Is a Product Recall?

A product recall is issued when a product is identified as:

  • Unsafe

  • Defective

  • Non-compliant with Australian safety standards

Recalls are initiated by the manufacturer, supplier, or regulatory authority to prevent potential harm and ensure customer safety.

How Will I Be Notified?

If you have purchased a recalled product, we may notify you using one or more of the following methods:

Email Notification

You will receive an email outlining:

  • Product name

  • Description

  • Nature of the issue

  • Instructions on what to do next

Website Announcement

Details of active recalls will be published on this page, including affected product information and corrective actions.

Direct Contact

In certain cases, we may contact you by phone or mail if contact details are available.

What Should I Do If I Have a Recalled Product?

If you believe you have purchased a recalled product:

1. Stop Using the Product Immediately

Discontinue use to prevent potential risk or injury.

2. Review the Recall Instructions

The recall notice will explain whether you should:

  • Return the item

  • Arrange a repair

  • Receive a replacement

  • Obtain a refund

3. Contact Builders Centre

If you require clarification or assistance, please contact our team:

📞 1300 175 635
📧 online@builderscentre.com.au

Our staff will guide you through the next steps.

Returning a Recalled Product

Return Process

Follow the instructions provided in the recall notice. This may involve:

  • Returning the product in-store

  • Arranging collection

  • Providing proof of purchase

Refunds, Repairs or Replacements

Depending on the recall directive, customers may be eligible for:

  • Full refund

  • Replacement product

  • Repair at no cost

All recall remedies will be handled in accordance with Australian Consumer Law.

Staying Informed

We recommend:

  • Checking this Product Recall page periodically

  • Keeping your contact details updated

  • Retaining proof of purchase for all hardware and building supplies

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
Customers are entitled to remedies for products that fail to meet consumer guarantees.