Accessibility Statement

Effective date: 10 January 2026

Builders Centre is committed to providing a website that is accessible to the widest possible audience, including people with disability. This Accessibility Statement explains our approach to accessibility for builderscentre.com.au, how you can report accessibility issues, and how we respond.

1. Our commitment

We aim to make our website:

  • Perceivable, operable, understandable, and robust for all users

  • Usable with common assistive technologies (such as screen readers and screen magnifiers)

  • Navigable by keyboard, not only by mouse or touch

2. Accessibility standards we aim to follow

We aim to align with the Web Content Accessibility Guidelines (WCAG) 2.1 to the extent practical for our website content and functionality, with a target of Level AA where feasible.

3. What we’re doing to improve accessibility

We work to maintain and improve accessibility through measures such as:

  • Designing pages to be readable and usable at different screen sizes (mobile, tablet, desktop)

  • Supporting keyboard navigation for key site interactions

  • Using headings and page structure to improve navigation for assistive technologies

  • Providing clear labels and instructions for forms where possible

  • Striving for sufficient color contrast and readable font sizing

  • Reviewing new pages and updates for accessibility issues as part of ongoing maintenance

4. Known limitations and third-party services

Some parts of the website may be provided by third-party platforms or embedded tools (for example, ecommerce, payments, maps, chat widgets, or tracking/analytics interfaces). These components may have accessibility limitations that are outside our direct control.

We welcome reports of any accessibility issues you encounter so we can explore workarounds or improvements.

5. Need help or an alternative format?

If you have trouble accessing any content or completing a task (such as tracking an order or submitting an enquiry), we can help via alternative methods.

Contact us:

When you contact us, please include:

  • The page URL (if applicable)

  • What you were trying to do

  • The issue you experienced (and your device/browser if you can)

6. Feedback and response time

We take accessibility feedback seriously. We aim to acknowledge accessibility requests and reports within 5 business days, and to provide a substantive response as soon as reasonably possible.

7. Complaints

If you are not satisfied with our response, you may choose to lodge a complaint with the relevant external authority in Australia (such as the Australian Human Rights Commission) regarding accessibility or discrimination concerns.

8. Updates to this statement

We may update this Accessibility Statement from time to time to reflect improvements or changes to the website.