Delivery

We aim to provide reliable and efficient delivery across Australia. Please review the information below to understand how delivery works at Builders Centre.

Delivery Timeframes

Order Processing 1–2 business days
Standard Delivery 3–9 business days
Regional & Remote Areas May take longer depending on location
Bulky or Supplier-Dependent Items Timeframes may vary — our team will contact you

Delivery timeframes are estimates and may vary based on location, product availability, and courier schedules.

Delivery Coverage

  • We deliver to addresses across Australia via trusted third-party courier services
  • Delivery is currently limited to Australia only

Local Trade & Landscape Delivery (Sydney Only)

For selected heavy or bulk products including:

  • Sands & Soils
  • Bulk landscape materials
  • Heavy building products

Local delivery is available within Sydney delivery zones only. Delivery rates are calculated at checkout based on product size, weight, and location.

Delivery Costs

  • Delivery charges are calculated based on product size, weight, and delivery location
  • The final delivery cost is displayed at checkout before payment

Large or Bulky Items

Some items require special delivery arrangements, including:

  • Oversized products
  • Palletised goods
  • Heavy construction materials

Our team may contact you to arrange a suitable delivery time. Please ensure the delivery location is on the ground floor and safely accessible.

Receiving Your Order

  • A signature may be required upon delivery
  • If no one is available, the courier may leave a delivery notice
  • Please ensure safe and clear access to the delivery location
  • Inspect goods for defects at the time of delivery and notify us in writing of any issues immediately

Order Tracking

  • Once dispatched, you will receive a confirmation email with tracking details
  • Tracking availability depends on the courier service used
  • Visit our Track Your Order page for full tracking instructions

Returns & Delivery

  • Change of mind returns are accepted within 30 days
  • Return shipping is at the customer's cost
  • Items can be returned by post or in store at either Builders Mitre 10 location
  • No restocking fees apply
  • See our full Returns & Refund Policy for details

Delivery Issues

If you experience any issues — delays, damaged goods, missing or incorrect items — please contact our team immediately and we will resolve it promptly.

Contact Us

Phone 1300 175 635
Email online@builderscentre.com.au
Hours Monday–Friday, 7am–5pm AEST
Address 400 Fifteenth Ave, Austral NSW 2179